PEKAN DISTRICT COUNCIL CLIENT CHARTER
| No | Details |
|---|---|
| 1. | Guarantees friendly service and is always ready to help when complaints are made about our services. |
| 2. | Guarantee to provide basic facilities and services in the Pekan District Council area. |
| 3. | Ensure that all development activities are controlled and in accordance with the outlined plan. |
| 4. | Manage finances transparently, efficiently and with trust. |
| 5. | Enforce the law fairly and equitably. |
| 6. | Ensure properties are valued efficiently and effectively. |
| 7. | Ensure the maintenance of shade trees and landscape maintenance under the supervision of the council is implemented. |
| 8. | All non -risk license applications are processed and approved within 24 hours and risk licenses are approved within 30 days. |
| 9. | Ensure that all licensed food premises are inspected and comply with the conditions set by the Pekan District Council. |
| 10. | Receive, investigate and provide feedback on complaints related to municipal services within 3 days |
| 11. | Ensure that all applications for rental of stalls / buildings of the District Council are processed in accordance with the requirements of MS ISO 9001: 2015 which has been documented. |
| 12. | To ensure that the preparation for the rental of halls and sports facilities is done according to the set period. |
| 13. | Coordinate community and community activities according to the Residents Committee Zone (JKP) |
| 14. | Ensure staff courses adhere to 5 days a year. |
| 15. | Ensure the appointment of permanent staff within 3 months after the position is vacated. |
| 16. | To ensure that the availability of ICT infrastructure facilities works well, every operational complaint and customer feedback is acted upon within 8 hours a day after the complaint is received and the availability of interactive access and website updates within 24 hours. |
| 17. | Ensure that internal audits are carried out to monitor work and procedures are done in accordance with rules and regulations. |